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Understand your entire Discord community in
10 minutes a day.
AI Daily Reports and critical insights delivered automatically, every day.
Book a Demo
Discord communities generate thousands of messages, and teams miss what matters.
Community leads spend hours trying to understand what’s happening and still don’t know what to act on.
It’s slow. It’s painful. And it leaves blind spots.
Metrix automates the entire insight pipeline — from conversations to actions.
How Metrix works, from macro signals to micro actions
1. Detect Themes (Macro Layer)
Metrix scans every Discord message and automatically identifies the core themes your community is discussing.
- Message volume & activity spikes
- Engagement levels
- Sentiment score
- Trend direction
- Theme health
2. Extract Insights (Micro Layer)
Within each theme, Metrix generates AI-powered Insight Cards explaining what’s happening and why.
- Summary & root cause
- Potential product or community impact
- Suggested actions
- Sentiment breakdown
- Related messages for evidence
3. Turn Insights Into Tasks
Every Insight Card becomes a trackable task your team can act on.
- Assign insights to team members
- Move tasks: Open → In Progress → Completed
- Add internal notes
- Share across product, support and dev teams
- Maintain a full action history
The Closed-Loop Advantage
Because Metrix links:
- Every message → a theme
- Every theme → a sentiment score
- Every insight → a root cause
- Every task → a real action
You finally gain true visibility into why sentiment moved, what caused engagement spikes, where users are frustrated and what your team should do next.
Your 3-hour community review becomes a 5-minute workflow.
Before Metrix
Scroll through thousands of messages, manually analyse sentiment, try to understand what changed, and report back late.
With Metrix
AI analyses your community automatically, reports daily themes and critical insights, and turns them into clear actions for your team.
Analyse → Report → Act
KPI & Executive Visibility
See not just what changed — but which theme or insight caused it.
